New patients call competitors
New patient calls are your highest-value inbound. When they hit voicemail during a busy hygiene block, they book elsewhere.
AI receptionist for Dental Practices
AI handles new vs returning patients, collects insurance info, and routes emergencies to your team.
An AI receptionist for dental practices handles new patient intake, hygiene booking, insurance collection, and emergency routing — so every call becomes a scheduled visit instead of voicemail, without adding front desk headcount.
- patient call coverage
- patient intake on calls
- emergency routing
- go-live timeline
Why coverage matters
Insurance questions slow booking
Collecting carrier and member ID, distinguishing new vs returning, and scheduling the right appointment type takes minutes per call.
After-hours dental pain
Urgent calls at night need immediate routing — not voicemail promising a callback tomorrow.
New patient hygiene call
Caller needs a cleaning and is new to the practice. AI collects insurance info, explains new-patient process, and books Tuesday at 2pm.
Mid-morning rush
Front desk is checking in a family of four. AI handles three incoming calls — books two hygiene visits and routes an emergency.
Sunday toothache
After-hours caller reports pain. AI recognizes urgency, transfers to your on-call line, or books the earliest emergency slot.
How it works
Configure intake & routing
Load appointment types, new vs returning flows, insurance questions, emergency keywords, and transfer destinations.
Connect your practice line
Forward main, overflow, or after-hours to zallo.ai. Warm transfers to your front desk when available.
Test & go live
Run test calls for new patient, hygiene, emergency, and insurance scenarios. Most dental offices launch within days.
Capabilities
New patient intake
Collect name, contact, insurance carrier, member ID, and reason for visit — then book the right first appointment.
Hygiene & exam scheduling
Book cleanings, exams, and follow-ups with correct durations and provider assignments.
Emergency routing
Recognize urgent language and transfer to your on-call line or book the earliest emergency slot immediately.
Insurance collection
Capture carrier and member ID during intake. Verification happens at the visit — not on the call.
Cancel & reschedule
Patients move or cancel hygiene visits by phone. Confirmations update by SMS automatically.
On the call
Live call previewAnswered in under 10 seconds
We have a cleaning slot Tuesday at 2pm. Are you a new patient?
For urgent dental pain I'll connect you to our on-call line right away.
Missed-call text-back
Hi from Bright Smile Dental — we missed your call.
Need a cleaning next week
Tuesday 2pm hygiene visit is open. Reply YES to confirm.
Integrations
Open Dental
Dentrix
Google Calendar
Outlook
FAQ
- New patient intake
- Hygiene booking
- Emergency routing
Yes. The AI recognizes urgent language and transfers to your on-call line or books the earliest emergency slot based on your rules.
