Guide · What Is an AI Receptionist? · Law Firms
SMS Front Desk for Law Firms helps teams consult booking, practice-area intake, attorney transfer with zallo.ai voice and SMS workflows — without inventing claims or replacing your staff.
Why Law Firms need phone coverage
Law Firms lose intakes when attorneys or agents are in meetings and callers won't wait for a callback. What Is an AI Receptionist? answers overflow and after-hours demand, books from your rules, and follows up by SMS when calls are missed.
What sms covers
- Consult booking using your approved playbook
- Practice-area intake using your approved playbook
- Attorney transfer using your approved playbook
- Live calendar booking for a consult
- Missed-call text-back with a clear next-step link
- Integrations path: Google Calendar, Outlook
Launch checklist
- Load law firms services, hours, and booking rules
- Connect your main number or after-hours forward
- Run a live test call for new intake, consult booking, and warm transfer
- Enable confirmation SMS and missed-call text-back
- Review transcripts weekly and tighten FAQs